Refund and Dispute Policy

1. Eligibility for Refunds:

     • Customers are entitled to a refund if the goods purchased are faulty, not as
described, or do not function as intended.

     • Digital products or services are also eligible for refunds if they do not perform
as advertised, are defective, or lack proper instructions.

2. Time Frame for Refund Requests:

     • Physical goods: Refund requests must be submitted within 30 days of
purchase.

     • Digital products/services: Refund requests must be submitted within 14 days
of purchase.

3. Process for Requesting Refunds:

     • Customers must submit a refund request via our [contact form/email/phone
number].

     • Include proof of purchase, a description of the issue, and any supporting
documentation or evidence.

     • The company will review and respond to refund requests within 14 working
days.

Dispute Resolution
     • Initial Complaint Handling:

     • Customers should first attempt to resolve complaints by contacting our
customer service department.

     • Complaints should be detailed, including all pertinent information and any
relevant documentation.

2. Escalation of Disputes:

     • If a resolution cannot be reached through initial complaint handling, the
customer may escalate the dispute to a manager or supervisor.

3. Third-Party Mediation:

     • For disputes that remain unresolved after internal escalation, either party may
seek mediation through an independent third party.

     • Our appointed mediation service is Balens Insurance, which operates under
the auspices of UK law.

4. Legal Proceedings:

     • As a final recourse, unresolved disputes may be pursued through the UK legal
system.

     • Both parties shall bear their own legal costs unless otherwise determined by
the court.